NO. | CHARTER DESCRIPTION | JUL | AUG | SEP | OCT | NOV | DEC |
1. | Provide feedback of approval of industrial site within 7 working days of receiving a complete application | 100% | 100% | 100% | 100% | #a | #a |
2. | Offer for shop / house sale within 1 hour for eligible applicants | #b | #b | #b | #b | #b | #b |
3. | Issue offer letter of premises rental in the next 1 hour to eligible applicants | 100% | 100% | 100% | 100% | 100% | 100% |
4. |
Issue offer letter of facilities rental in Kompleks Dagangan Mahkota within 1 hour to eligible applicants |
85% | 93% | 79.2% | 77.5% | 92% | 98% |
5. |
Provide feedback on applications for entrepreneurship course / seminar within 1 hour to eligible applicants |
#c | 100% | 100% | #c | 100% | #c |
6. |
Make payment within 14 working days from the date the claim document is received |
100% | 100% | 100% | 100% | 100% | 99% |
7. |
Provide feedback to any questions, complaints or proposals submitted by the customer within 1 day |
100% | 100% | 100% | 100% | 100% | 100% |
8. | Answer phone calls within 10 seconds | 86% | 79% | 64% | 82% | 63% | 69% |
9. |
Practicing good values and integrity while providing services to PKNP clients |
#d | #d | #d | #d | #d | #d |
0 | Piagam 1 | Piagam 2 | Piagam 3 | Piagam 4 | Piagam 5 | Piagam 6 | Piagam 7 | Piagam 8 | Piagam 9 |
---|---|---|---|---|---|---|---|---|---|
JUL | 100% | #b | 100% | 85% | #c | 100% | 100% | 86% | #d |
OGOS | 100% | #b | 100% | 93% | 100% | 100% | 100% | 79% | #d |
SEPT | 100% | #b | 100% | 79.20% | 100% | 100% | 100% | 64% | #d |
OKT | 100% | #b | 100% | 77.50% | #c | 100% | 100% | 82% | #d |
NOV | #a | #b | 100% | 92% | 100% | 100% | 100% | 63% | #d |
DIS | #a | #b | 100% | 98% | #c | 99% | 100% | 69% | #d |
#a - No applications from industrial sites investors industrial sites for the month
#b - No application for stores / homes purchase for the month
#c - No course applications from entrepreneurs for the month
#d - Feedback analysis is gathered from the period July - December 2013
Pahang State
Development Corporation
16th Floor, Kompleks Teruntum
25000 Kuantan, Pahang.
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