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Year 2013 [ JULY - DECEMBER ]

:

CUSTOMER CHARTER PERFORMANCE REPORT
FROM JULY TO DECEMBER
FOR THE YEAR 2013

NO. CHARTER DESCRIPTION JUL AUG SEP OCT NOV DEC
1. Provide feedback of approval of industrial site within 7 working days of receiving a complete application 100% 100%  100% 100% #a #a
2. Offer for shop / house sale within 1 hour for eligible applicants #b #b #b #b #b #b
3. Issue offer letter of premises rental in the next 1 hour to eligible applicants 100%  100%  100% 100% 100% 100%
4.

Issue offer letter of facilities rental in Kompleks Dagangan Mahkota within 1 hour to eligible applicants

85%     93% 79.2% 77.5% 92% 98%
5.

Provide feedback on applications for entrepreneurship course / seminar within 1 hour to eligible applicants

#c 100% 100% #c 100% #c
6.

Make payment within 14 working days from the date the claim document is received

100%  100%  100% 100% 100% 99%
7.

Provide feedback to any questions, complaints or proposals submitted by the customer within 1 day

100% 100% 100% 100% 100% 100%
8. Answer phone calls within 10 seconds 86%      79% 64% 82% 63% 69%
9.

Practicing good values and integrity while providing services to PKNP clients

#d #d #d #d #d #d
0 Piagam 1 Piagam 2 Piagam 3 Piagam 4 Piagam 5 Piagam 6 Piagam 7 Piagam 8 Piagam 9
JUL 100% #b 100% 85% #c 100% 100% 86% #d
OGOS 100% #b 100% 93% 100% 100% 100% 79% #d
SEPT 100% #b 100% 79.20% 100% 100% 100% 64% #d
OKT 100% #b 100% 77.50% #c 100% 100% 82% #d
NOV #a #b 100% 92% 100% 100% 100% 63% #d
DIS #a #b 100% 98% #c 99% 100% 69% #d


Note:

#a - No applications from industrial sites investors industrial sites for the month

#b - No application for stores / homes purchase for the month

#c - No course applications from entrepreneurs for the month

#d - Feedback analysis is gathered from the period July - December 2013

Contact us

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  Pahang State 
  Development Corporation

  16th Floor, Kompleks Teruntum
 25000 Kuantan, Pahang.

ICON TELEFON 02 01 +609 - 5658588  

icon fax 01 +609 - 5130510

icon email 01 webmaster[at]pknp[dot]gov[dot]my

icon email 01 corporate[at]pknp[dot]gov[dot]my

 

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