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Year 2013 [ JANUARY - JUNE ]

:

CUSTOMER CHARTER PERFORMANCE REPORT
FROM JANUARY TO JUNE
FOR THE YEAR 2013

NO. CHARTER DESCRIPTION JAN FEB MAC APR MAY JUN
1. Provide feedback of approval of industrial site within 7 working days of receiving a complete application 100% #a  100% 100% #a #a
2. Offer for shop / house sale within 1 hour for eligible applicants #b #b 100% #b #b #b
3. Issue offer letter of premises rental in the next 1 hour to eligible applicants 100%  100%  100% 100% 100% 100%
4.

Issue offer letter of facilities rental in Kompleks Dagangan Mahkota within 1 hour to eligible applicants

97.%      93% 90% 91% 95% 98%
5.

Provide feedback on applications for entrepreneurship course / seminar within 1 hour to eligible applicants

100% 100% #c 100% 100% 100%
6.

Make payment within 14 working days from the date the claim document is received

100%  100%  100% 100% 100% 100%
7.

Provide feedback to any questions, complaints or proposals submitted by the customer within 1 day

100% 100% 100% 100% 100% 100%
8. Answer phone calls within 10 seconds 85%           85% 84% 85% 78% 78%
9.

Practicing good values and integrity while providing services to PKNP clients

#d #d #d #d #d #d

 

0 Piagam 1 Piagam 2 Piagam 3 Piagam 4 Piagam 5 Piagam 6 Piagam 7 Piagam 8 Piagam 9
JAN 100% #b 100% 97.00% 100% 100% 100% 85% #d
FEB #a #b 100% 93% 100% 100% 100% 85% #d
MAC 100% 100% 100% 90% #c 100% 100% 84% #d
APR 100% #b 100% 91% 100% 100% 100% 85% #d
MEI #a #b 100% 95% 100% 100% 100% 78% #d
JUN #a #b 100% 98% 100% 100% 100% 78% #d

Note:

#a - No applications from industrial sites investors industrial sites for the month

#b - No application for stores / homes purchase for the month

#c - No course applications from entrepreneurs for the month

#d - Feedback analysis is gathered from the period January - June 2013

Contact us

logo 01

  Pahang State 
  Development Corporation

  16th Floor, Kompleks Teruntum
 25000 Kuantan, Pahang.

+609-5658588

+609-5130510

webmaster[at]pknp[dot]gov[dot]my

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