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Year 2014 [ JULY - DECEMBER ]

:

CUSTOMER CHARTER PERFORMANCE REPORT
FROM JULY TO DECEMBER
FOR THE YEAR 2014

NO. CHARTER DESCRIPTION JUL AUG SEP OCT NOV DEC
1. Provide feedback of approval of industrial site within 7 working days of receiving a complete application 100% 100%  100% 100% 100% 100%
2. Offer for shop / house sale within 1 hour for eligible applicants #b #b #b #b #b #b
3.

Issue offer letter of premises rental in the next 1 hour to eligible applicants

100%  100%  100% 100% 100% 100%
4.

Issue offer letter of facilities rental in Kompleks Dagangan Mahkota within 1 hour to eligible applicants

98% 100% 100% 100% 100% 100%
5.

Provide feedback on applications for entrepreneurship course / seminar within 1 hour to eligible applicants

#c #c #c #c #c 100%
6.

Make payment within 14 working days from the date the claim document is received.

100%  100%  100% 100% 100% 100%
7.

Provide feedback to any questions, complaints or proposals submitted by the customer within 1 day

100% 100% 100% 100% 100% 100%
8.

Answer phone calls within 10 seconds

100% 100% 100% 100% 100% 100%
9.

Practicing good values and integrity while providing services to PKNP clients

#d #d #d #d #d #d
0 Piagam 1 Piagam 2 Piagam 3 Piagam 4 Piagam 5 Piagam 6 Piagam 7 Piagam 8 Piagam 9
JUL 100% #b 100% 98% #c 100% 100% 100% #d
OGOS 100% #b 100% 100% #c 100% 100% 100% #d
SEPT 100% #b 100% 100% #c 100% 100% 100% #d
OKT 100% #b 100% 100% #c 100% 100% 100% #d
NOV 100% #b 100% 100% #c 100% 100% 100% #d
DIS 100% #b 100% 100% 100% 100% 100% 100% #d

Note:

#a - No applications from industrial sites investors industrial sites for the month

#b - No application for stores / homes purchase for the month

#c - No course applications from entrepreneurs for the month

#d - Feedback analysis is gathered from the period July - December 2014

Contact us

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  Pahang State 
  Development Corporation

  16th Floor, Kompleks Teruntum
 25000 Kuantan, Pahang.

+609-5658588

+609-5130510

webmaster[at]pknp[dot]gov[dot]my

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