CUSTOMER CHARTER PERFORMANCE REPORT
FROM JANUARY TO JUNE
FOR THE YEAR 2013
| NO. | CHARTER DESCRIPTION | JAN | FEB | MAC | APR | MAY | JUN |
| 1. | Provide feedback of approval of industrial site within 7 working days of receiving a complete application | 100% | #a | 100% | 100% | #a | #a |
| 2. | Offer for shop / house sale within 1 hour for eligible applicants | #b | #b | 100% | #b | #b | #b |
| 3. | Issue offer letter of premises rental in the next 1 hour to eligible applicants | 100% | 100% | 100% | 100% | 100% | 100% |
| 4. |
Issue offer letter of facilities rental in Kompleks Dagangan Mahkota within 1 hour to eligible applicants |
97.% | 93% | 90% | 91% | 95% | 98% |
| 5. |
Provide feedback on applications for entrepreneurship course / seminar within 1 hour to eligible applicants |
100% | 100% | #c | 100% | 100% | 100% |
| 6. |
Make payment within 14 working days from the date the claim document is received |
100% | 100% | 100% | 100% | 100% | 100% |
| 7. |
Provide feedback to any questions, complaints or proposals submitted by the customer within 1 day |
100% | 100% | 100% | 100% | 100% | 100% |
| 8. | Answer phone calls within 10 seconds | 85% | 85% | 84% | 85% | 78% | 78% |
| 9. |
Practicing good values and integrity while providing services to PKNP clients |
#d | #d | #d | #d | #d | #d |
JANFEBMACAPRMEIJUNPiagam1Piagam2Piagam3Piagam4Piagam5Piagam6Piagam7Piagam8Piagam9050100150200
Note:
#a - No applications from industrial sites investors industrial sites for the month
#b - No application for stores / homes purchase for the month
#c - No course applications from entrepreneurs for the month
#d - Feedback analysis is gathered from the period January - June 2013
