CUSTOMER CHARTER PERFORMANCE REPORT
FROM JANUARY TO JUNE
FOR THE YEAR 2020
| NO. | CHARTER DESCRIPTION | JAN | FEB | MAR | APRIL | MAY | JUNE |
|---|---|---|---|---|---|---|---|
| 1. | To give feedback not more than seven working days for the approval of industrial lot/site from its date of application | 100% | 100% | #a | #a | #a | 100% |
| 2. | To ensure any offer letter of sale house/residential to be prepared within one hour for successefull applicant | 100% | 100% | #b | #b | #b | 100% |
| 3. | To ensure rental offer letter to be produced within one hour to successfull applicant | 100% | 100% | 100% | #e | 100% | 100% |
| 4. | To ensure any application of entrepreneur course/seminar feedback to be replied within one hour for successfull applicant | 100% | #c | 100% | #c | #c | #c |
| 5. | To ensure all payment are made within 14 working days from date of receipt of compelete documents claimed | 100% | 100% | 100% | 100% | 100% | 100% |
| 6. | To ensure any enquiry/complaints/suggestion feedback to be replied not exceed than one working day | 100% | 100% | 100% | 100% | 100% | 100% |
| 7. | To ensure all telephone calls received are replied not exceed than eleven seconds | 100% | 100% | 100% | #e | 100% | 100% |
| 8. | To ensure all staff to practice pure value and integrity while giving service to all PKNP customers | #d | #d | #d | #d | #d | #d |
| 0 | Piagam 1 | Piagam 2 | Piagam 3 | Piagam 4 | Piagam 5 | Piagam 6 | Piagam 7 | Piagam 8 |
|---|---|---|---|---|---|---|---|---|
| JAN | 100% | 100% | 100% | 100% | 100% | 100% | 100% | #d |
| FEB | 100% | 100% | 100% | #c | 100% | 100% | 100% | #d |
| MAC | #a | #b | 100% | 100% | 100% | 100% | 100% | #d |
| APRIL | #a | #b | #e | #c | 100% | 100% | 100% | #d |
| MEI | #a | #b | 100% | #c | 100% | 100% | 100% | #d |
| JUN | 0% | 0% | 0% | 0% | 0% | 0% | 0% | 0% |
Notes:
#a - There were no Industrial Site applications from investors during the month
#b - There were no sale house/residential purchase request during the month
#c - There were no course/seminar requests from entrepreneurs during the month
#d - Analytical feedback was collected from January - June 2020
- Click here to view Data Piagam 8
