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2023 Customer Charter Performance Report [ JULY - DECEMBER]

CUSTOMER CHARTER PERFORMANCE REPORT
FROM JULY TO DECEMBER
FOR THE YEAR 2023

NO.CHARTER DESCRIPTIONJULAUGSEPTOCTNOVDEC
1. To give feedback not more than seven working days for the approval of industrial lot/site from its date of application 100%  100%  100% 100%  100%   #a
2. To ensure any offer letter of sale house/residential to be prepared within one hour for successefull applicant 100% #b   100% #b    #b  100%
3. To ensure rental offer letter to be produced within one hour to successfull applicant 100%  100% 100%   100%  100%  100%
4. To ensure any application of entrepreneur course/seminar feedback to be replied within one hour for successfull applicant #c  #c  #c #c   100%  100%
5. To ensure all payment are made within 14 working days from date of receipt of compelete documents claimed 100%  100% 100%   100%  100%  100%
6. To ensure any enquiry/complaints/suggestion feedback to be replied not exceed than one working day 100%  100% 100%  100%   100%  100%
7. To ensure all telephone calls received are replied not exceed than eleven seconds 100% 100%   100% 100%   100%  100%
8. To ensure all staff to practice pure value and integrity while giving service to all PKNP customers #d  #d  #d #d   #d #d 

Notes:

#a - There were no Industrial Site applications from investors during the month

#b - There were no sale house/residential purchase request during the month

#c - There were no course/seminar requests from entrepreneurs during the month

#d - Analytical feedback was collected from July - December 2023

 

Latest Update : January 5, 2024

Pahang State
Development Corporation (PKNP),
16th Floor, Kompleks Teruntum,
25000 Pahang Darul Makmur.

Tel : +609 5658588
Fax : +609 5130510
Email : This email address is being protected from spambots. You need JavaScript enabled to view it.
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