Practicing noble values and integrity while providing services to PKNP customers

During the period from January to June 2023, 27 complaints were received, of which 26 complaints were acted upon in less than 12 hours, and 1 complaint was acted upon in more than 24 hours.

A total of 26 complaints were addressed for repair works of PKNP-owned premises, in accordance with the procedures outlined in the Coordination of Repair and Maintenance Works for PKNP Properties (PKNP/PT/5).

In addition, 17 complaints were resolved, while 9 complaints are still undergoing repair. One complaint required no action as it was outside the jurisdiction of PKNP.