CUSTOMER CHARTER PERFORMANCE REPORT
FROM JANUARY TO JUNE
FOR THE YEAR 2012
| NO. | CHARTER DESCRIPTION | JAN | FEB | MAC | APRIL | MAY | JUNE |
|---|---|---|---|---|---|---|---|
| 1. | Provide feedback of approval of industrial site within 7 working days of receiving a complete application | 100% | #a | 100% | 100% | 100% | 100% |
| 2. |
Offer for shop / house sale within 1 hour for eligible applicants |
#b | 100% | #b | 100% | 100% | 100% |
| 3. |
Issue offer letter of premises rental in the next 1 hour to eligible applicants |
100% | 100% | 100% | 100% | 100% | 100% |
| 4. |
Issue offer letter of facilities rental in Kompleks Dagangan Mahkota within 1 hour to eligible applicants |
80% | 80% | 81% | 88% | 97% | 88% |
| 5. |
Provide feedback on applications for entrepreneurship course / seminar within 1 hour to eligible applicants |
#c | 100% | 100% | 100% | 100% | 100% |
| 6. |
Make payment within 14 working days from the date the claim document is received. |
74% | 82% | 80% | 94% | 75% | 63% |
| 7. |
Provide feedback to any questions, complaints or proposals submitted by the customer within 1 day |
100% | 100% | 100% | 100% | 100% | 100% |
| 8. | Answer phone calls within 10 seconds | 77% | 80% | 85% | 79% | 83% | 80% |
| 9. |
Practicing good values and integrity while providing services to PKNP clients |
100% | 100% | 96% | 97% | 74% | 100% |
| 0 | Piagam 1 | Piagam 2 | Piagam 3 | Piagam 4 | Piagam 5 | Piagam 6 | Piagam 7 | Piagam 8 | Piagam 9 |
|---|---|---|---|---|---|---|---|---|---|
| JAN | 100% | #b | 100% | 80% | #c | 74% | 100% | 77% | 100% |
| FEB | #a | 100% | 100% | 80% | 100% | 82% | 100% | 80% | 100% |
| MAC | 100% | #b | 100% | 81% | 100% | 80% | 100% | 85% | 96% |
| APR | 100% | 100% | 100% | 88% | 100% | 94% | 100% | 79% | 97% |
| MEI | 100% | 100% | 100% | 97% | 100% | 75% | 100% | 83% | 74% |
| JUN | 100% | 100% | 100% | 88% | 100% | 63% | 100% | 80% | 100% |
Note:
#a - No applications from industrial sites investors industrial sites for the month
#b - No application for stores / homes purchase for the month
#c - No course applications from entrepreneurs for the month
#d - Feedback analysis is gathered from the period January - June 2012
