CUSTOMER CHARTER PERFORMANCE REPORT
FROM JULY TO DECEMBER
FOR THE YEAR 2012
| NO. | CHARTER DESCRIPTION | JUL | AUG | SEPT | OCT | NOV | DEC |
|---|---|---|---|---|---|---|---|
| 1. | Provide feedback of approval of industrial site within 7 working days of receiving a complete application | 100% | #a | 100% | 100% | 100% | #a |
| 2. |
Offer for shop / house sale within 1 hour for eligible applicants |
#b | 100% | #b | #b | #b | #b |
| 3. |
Issue offer letter of premises rental in the next 1 hour to eligible applicants |
100% | 100% | 100% | 100% | 100% | 100% |
| 4. |
Issue offer letter of facilities rental in Kompleks Dagangan Mahkota within 1 hour to eligible applicants |
94% | 81% | 87% | 83% | 79% | 79% |
| 5. |
Provide feedback on applications for entrepreneurship course / seminar within 1 hour to eligible applicants |
100% | 100% | #c | 100% | 100% | 100% |
| 6. |
Make payment within 14 working days from the date the claim document is received. |
73% | 7% | 53% | 87% | 98% | 85% |
| 7. |
Provide feedback to any questions, complaints or proposals submitted by the customer within 1 day |
100% | 100% | 100% | 100% | 100% | 100% |
| 8. | Answer phone calls within 10 seconds | 84% | 86% | 85% | 86% | 86% | 84% |
| 9. |
Practicing good values and integrity while providing services to PKNP clients |
100% | 100% | 100% | 100% | 100% | 100% |
| 0 | Piagam 1 | Piagam 2 | Piagam 3 | Piagam 4 | Piagam 5 | Piagam 6 | Piagam 7 | Piagam 8 | Piagam 9 |
|---|---|---|---|---|---|---|---|---|---|
| JUL | 100% | #b | 100% | 94% | 100% | 73% | 100% | 84% | 100% |
| OGOS | #a | 100% | 100% | 81% | 100% | 7% | 100% | 86% | 100% |
| SEPT | 100% | #b | 100% | 87% | #c | 53% | 100% | 85% | 100% |
| OKT | 100% | #b | 100% | 83% | 100% | 87% | 100% | 86% | 100% |
| NOV | 100% | #b | 100% | 79% | 100% | 98% | 100% | 86% | 100% |
| DIS | #a | #b | 100% | 79% | 100% | 85% | 100% | 84% | 100% |
Note:
#a - No applications from industrial sites investors industrial sites for the month
#b - No application for stores / homes purchase for the month
#c - No course applications from entrepreneurs for the month
#d - Feedback analysis is gathered from the period July - December 2012
